Pathak Tea Online Store – Return Policy
At Pathak Tea, we take great care in delivering the finest quality teas to your doorstep. However, if you’re not completely satisfied with your purchase, we’re here to assist you with returns.
Eligibility for Returns
We accept returns under the following conditions:
✔ Damaged or Defective Items – If your tea products arrive damaged, contaminated, or compromised.
✔ Incorrect Items Received – If the products delivered do not match your order.
✔ Unopened & Sealed Products – If you wish to return a product within [2] days of delivery, provided the packaging remains unopened and intact.
How to Initiate a Return?
1️⃣ Contact Us – Reach out to our support team at [pathakteaservices@gmail.com] within [2] days of receiving your order.
2️⃣ Provide Order Details – Share your order number, product details, and reason for the return request.
3️⃣ Return the Item – Once approved, return the product in its original packaging to the address provided by our team.
Return Process
✔ Upon receiving the returned item, our team will inspect it and notify you of the return approval.
✔ Approved returns will be processed within [2] business days.
✔ You may choose to receive a replacement product or a refund, credited to the original payment method.
RETURN DELIVERY CHARGES TO BE BORNE BY BUYER
Exceptions
✖ Opened or used tea products cannot be returned due to food safety regulations.
✖ Gift packs or promotional items may have different return conditions—please check individual product policies.
✖ Bulk or wholesale orders may have customized return policies—contact us for details.
Need Assistance?
For any return-related queries, feel free to contact our team at [pathakteaservices@gmail.com]. We are happy to assist you!