Pathak Tea Online Store – Refund Policy
At Pathak Tea, we strive to bring you the finest quality teas with a seamless shopping experience. However, if you’re not satisfied with your purchase, we’re here to help!
Eligibility for Refunds
We offer refunds in the following cases:
✔ Damaged or Defective Products – If you receive tea products that are damaged, contaminated, or defective.
✔ Incorrect Order – If the items delivered differ from what you ordered.
✔ Unopened & Unused Products – If you change your mind within [2] days of delivery and the packaging remains unopened.
How to Request a Refund?
1️⃣ Contact Us at pathakteaservices@gmail.com within [2] days of receiving your order.
2️⃣ Provide Order Details – Share your order number, product details, and reason for the refund request.
3️⃣ Return the Item – For eligible refunds, return the product in its original packaging.
Refund Process
✔ Approved refunds will be processed within [10] business days after receiving the returned item.
✔ Refunds will be credited to the original payment method used during purchase.
✔ Shipping charges are non-refundable, unless the return is due to an error on our end.
✔ Refund can be replaced by re-sending of items one again.
Return delivery charges have to be borne by the customer.
Exceptions
✖ Opened or used tea products cannot be refunded due to food safety regulations.
✖ Bulk or wholesale orders may have different refund conditions – please contact us for details.